Solutions
Insurance Customer Self-Service Portal
Ontech's self-service portal reduces service cost and improves experience by letting customers do the common tasks themselves: check cover, pay premiums by mobile money or card, file and track claims, and download policy documents — 24/7.
Definition. A customer self-service portal lets policyholders manage their own cover online — viewing policies, paying premiums, filing claims and downloading documents without contacting an agent.
What customers can do
- View active policies and cover details
- Pay premiums by mobile money, USSD or card
- File and track claims online
- Download policy documents and certificates
- Update contact details
Why self-service matters
Every task a customer completes themselves is a call the contact centre does not handle. Self-service lowers cost to serve, speeds up routine transactions, and meets the expectations of digitally-active customers.
Business benefits
- Lower cost to serve
- Faster routine transactions
- Better customer experience and retention
Frequently asked questions
Can customers file claims through the portal?
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See the platform on your data
Talk to the Ontech team about deploying the Enterprise Insurance Operating System for your business in Zambia.
Last reviewed: 2026-07-29