Insurance Management System for Zambia

What a core insurance system does

A core insurance system is the system of record for every policy and claim. It enforces underwriting rules, calculates premiums, issues documents, schedules billing, and records the accounting entries behind each transaction. Because everything shares one data model, management reporting and regulatory returns are generated from live data rather than reconciled spreadsheets.

Modules included

• Policy administration across motor, life, health, property and commercial lines
• Quotation engine and rules-based underwriting with straight-through processing
• Claims management with fraud scoring and structured settlement workflows
• Billing, premium collection and reconciliation
• Commission and DSA (direct sales agent) management
• Customer self-service portal, broker portal and Flutter mobile app
• Reinsurance, IFRS 17 and actuarial reporting
• AML, PEP and sanctions screening with KYC onboarding

Built for the Zambian market

Local relevance is the difference between software that demos well and software that runs an insurer. The platform integrates RTSA for motor certificate validation, collects premiums over mobile money and USSD for customers without cards, and sends policy and claims updates over SMS and WhatsApp. Reporting is aligned to Pensions and Insurance Authority (PIA) expectations and IFRS 17.

Business benefits

• One source of truth across distribution, underwriting, claims and finance
• Faster policy issue and claims settlement
• Lower leakage through automated fraud and validation controls
• Audit-ready compliance and regulatory reporting

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